Trends & Research

Turning inquiry into useful questions.

I connect signals, perspectives, and evidence to frame choices people can work through.

Stories behind the work

Research · Synthesis · Learning design

Retail Vision 2030

From a changing retail landscape to the questions executives needed to explore.

Framing · Participation · Synthesis

Ideation Sessions

Making a discussion tangible through a visual framework, contrasting choices, and exercises.

Trend identification

Design sprints and provocations help uncover underlying signals. Real-world examples and directional statistics give those emerging trends context.

Retail trends 2020: a snapshot of the trend landscape at that time.

Journey mapping

A step-by-step examination of customer experience, paired with empathy and relevant data, reveals friction and delight—and where to focus future work.

Example from the original portfolio’s journey-mapping work.